What are the benefits of being on the program?

• You get free access to The BSN Supplement Hotline where BSN Performance & Supplement Specialists are available for supplementation advice and guidance to provide you the additional support necessary to maximize your results in and out of the gym. Please do not hesitate to contact them at 1-877-673-3727; operating hours are Monday-Friday 8:00am - 9:00pm, Eastern Standard Time. If by chance you are too busy to have one-on-one phone consultations, don't fret because our new, user-friendly Planned Performance Club website contains all of the same, helpful information in an easy- to-navigate platform.
• Allowing you to get more bang for your buck! Planned Performance Club members receive an additional 30% off discount on every order they place.
• Cancel, skip shipments, change or add to your order as often as you'd like at any time of the month, provided you give us 72 business hours notification before your shipment date. Simply contact our Customer Maintenance Department @ 1-877-673-3727 ext 210, Monday - Friday, 8:00 am to 5:00 pm Eastern Standard Time to make any changes to your account.
• The Planned Performance Club is designed to accommodate your busy lifestyle by automatically shipping your BSN designed supplement stack every month. Whether you are busy raising a family, building your dream career, chasing athletic supremacy in your select sport, or all of the above and then some; sometimes there is just zero time left in the day to find out about your favorite BSN supplements. Basically, we've got your back!

• Just for joining the Planned Performance Club, BSN would like to say thanks to our loyal customers by allowing them to choose from several BSN gifts which will be included with your initial order.

Can I join the Planned Performance Club if I am serving overseas in the U.S. Military?

Yes, we currently offer the Military Planned Performance Club Program, which has specifically been created to save members of the military time, money and hassle. Please visit this link for further information (link to Military page).

Will I get results if I use the products individually rather than as part of a BSN Stack?

Bio-Engineered Supplements and Nutrition, Inc. (BSN) was founded in 2001 with one goal in mind: to formulate and distribute the most advanced sports nutrition and physique-enhancing supplements in the world. BSN pushes the envelope of human performance as a means to deliver the best possible products to you, whether they are taken as an individual supplement or as part of an incredible BSN Stack. You will receive optimum results by stacking BSN products as directed.

What if I don't like the taste of my particular product when I try it? Can I return or exchange it?

The Planned Performance Club is a non-refundable BSN product purchasing program; however, we will make every effort to work with you on this matter in order to constantly strive to provide you with the best possible service and customer loyalty in the industry. Certain exceptions may apply.

How do I sign up to receive my BSN products on a monthly basis?

It is as easy as 1, 2, 3! Simply CLICK HERE or call our toll free hotline at 1-877-673-3727 and a Planned Performance Club coach will contact you via email and/or phone within 48 business hours to set you up with the perfect BSN stack! From there they can answer any additional questions you may have and provide you as much support as you need to reach your health and fitness goals.

How long can I freeze my order?

Planned Performance Club members may freeze for 30 days (skipping one full billing cycle) or cancel at any time of the month up, provided you give us 72 business hours notification before your shipment date. Simply contact our Customer Maintenance Department @ 1-877-673-3727 ext 210, Monday - Friday, 8:00 am to 5:00 pm Eastern Standard Time to make any changes to your account.
Please remember any changes to your account must be made 48 hours in advance to your shipment date.  Please make all changes via the "Account Maintenance" link on this site.  You must be logged in to do so.

How soon do my products ship? When can I expect delivery?

Orders placed through BSN will be shipped the following business day and you can expect them to be delivered within 3- 6 business days depending on the location your BSN products are being shipped to.

Is my Planned Performance Club preferred pricing level subject to change?

No way! One of the benefits of being a Planned Performance Club member is that once you are signed up, you lock in the Planned Performance Club preferred price level discount. Your assigned price level is permanent.

What if I don't like the taste of my particular product when I try it? Can I return or exchange it?

The Planned Performance Club is non-refundable, BSN product purchasing program; however, we will make every effort to work with you on this matter in order to constantly strive to provide you with the best possible service and customer loyalty in the industry. Certain exceptions may apply.

Is there a minimum initial amount I have to order?

There is a two item minimum purchase to sign up for our Planned Performance Club.

What is the cost of joining PPC?

The Planned Performance Club is a completely free plan with zero contractual obligations. This is a "no risk" offer in which you can cancel, freeze shipments, change or add to your order as often as you'd like without any penalty.

What if I don't need the products anymore?

As a benefit to all Planned Performance Club members we allow you to freeze or cancel shipments at any time of the month, provided you give us 72 business hours notification before your shipment date. Simply contact our Customer Maintenance Department @ 1-877-673-3727 ext 210, Monday - Friday, 8:00 am to 5:00 pm Eastern Standard Time to make any changes to your account.

Where are you located? Are you based in the United States? If so, what state am I calling?

When calling to speak with one of our knowledgeable Planned Performance Club coaches, you are speaking to a representative in Boca Raton, Florida. Our distribution center is located in Mount Juliet, Tennessee, where all BSN products are shipped out of.